MedQ Medical Supplies Return Policy

At MedQ Medical Supplies, we are committed to providing our customers with high-quality medical supplies and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

Returns Process:

  1. Contact Us: To initiate a return, please contact our customer service team within [number] days of receiving your order. You can reach us at
    +000 000 000
    or email us at [email address]. Please provide your order number and details of the item(s) you wish to return.
  2. Return Authorization: Once your return request is received and approved, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed with your return.
  3. Packaging: Please ensure that the item(s) you are returning are unused, undamaged, and in their original packaging. Securely package the item(s) to prevent any damage during transit.
  4. Shipping: You are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item(s) to us.
  5. Return Address: Ship the return package to: MedQ Medical Supplies 320 Rivonia Boulevard Rivonia Sandton [Postal Code] South Africa
  6. Inspection and Refund: Once we receive the returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Additional Information:

  • Returns must be initiated within 7 days of receiving your order.
  • Returns are subject to inspection upon receipt. Items that do not meet our return criteria may not be eligible for a refund.
  • We reserve the right to refuse returns that are damaged, used, or not in their original packaging.
  • Refunds will be processed within [number] business days after receiving the returned item(s), excluding any shipping charges.
  • If you received a defective or damaged item, please contact us immediately for assistance.

Contact Us: If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. Our customer service team is here to assist you.

Thank you for choosing MedQ Medical Supplies for your medical supply needs. We appreciate your trust in our products and services.